Stirling Festival Theatre TICKET POLICIES

PROGRAMMING

Artists, programs, prices, and times subject to change without notice.

TICKET SALES & EXCHANGES

Only SFT Members may exchange tickets – free of charge and subject to availability – with 8 hours’ notice prior to the performance. If an alternate date is not available, tickets may be returned for a gift certificate.

For non-Members, there is a $10 per order exchange fee.

If you wish to move your seats on the same seating map, an $8 exchange fee applies to non-Members.

All ticket sales are final. We regret there are no refunds.

PAYING FOR YOUR TICKETS

We accept VISA, MasterCard, debit (only for in-person purchases at the Box Office), SFT gift certificates, cheques and cash.

RECEIVING YOUR TICKETS

Tickets are emailed or may be picked up at the Box Office during business hours or before the performance.

AGE RESTRICTIONS & RECOMMENDATIONS

Unfortunately, babes in arms and children age two and under are not permitted in the Theatre with the exception of some Young Company and family-oriented productions. For these exceptions, please contact the Box Office. All youth (ages 3 and up) must be seated with a parent or adult guardian and able to sit in their own seat. Please leave strollers and car seats in your vehicle.

Audience age recommendations are indicated for certain productions.

SUPPORT PERSONS

Patrons with exceptionalities will be provided a complimentary ticket for their support person, if requested.

THEATRE ACCESS & LATECOMERS

The main doors to our lobby are usually open 1 hour prior to performances.

Everyone entering the Main Stage auditorium and the Eugene Burrell Hall must have a valid ticket. We aim to open the theatre and hall doors approximately ½ hour prior before the performance.

Latecomers are seated at a suitable break in the performance.

INCLEMENT WEATHER / SHOW CANCELLATION

Performances are rarely cancelled. In the event of a severe weather cancellation, a notice will be posted on our website, Facebook, Instagram and TikTok. Box Office representatives will contact ticket holders to discuss alternative ticketing arrangements as soon as possible.