Ticket Info & Policies

TICKET ORDERING                                                                                
Tickets can be ordered in person at the Stirling Festival Theatre Box Office, by phone (please leave a message if your call is outside of Box Office hours), by mail, or online. Wheelchair seats are not yet available for purchase online. Please call the Box Office to purchase your wheelchair seating. (Also see Wheelchair & Booster Seats, below).

 

TICKET PRICES 
Prices are valid for the 2018 Season.

All ticket prices are subject to Harmonized Sales Tax (HST) and service fees.

Service fees cover the overhead charges involved in our Box Office operations including, but not limited to: ticketing software fees, Cloud fees and security for online purchases, credit card fees, telephone fees and other expenses. Thank you for supporting our non-profit charitable organization and understanding that these fees help to keep us in business.

Service Fees – In Person & Telephone Orders
Tickets $15 each or greater: $2.75 service fee is added to the price of each ticket.
Tickets $14 each or less: $1.00 service fee is added to the price of each ticket.

Service Fees – Online Ticket Orders
A $3.75 service fee is added to the price of each ticket with an additional fee of $5.00 per order.

Seniors’ discounts apply for those 65+.
A Family Pack is made up of 2 adults and 2 youth under 18.

 

GIFT CERTIFICATES
Holidays, Birthdays, Weddings, Retirements, and more… You choose the amount – your loved one chooses the show! Certificates can be used just like cash and have no expiry date. Great for gift-giving!

Please contact our Box Office for more information or to purchase.

 

WHEELCHAIR & BOOSTER SEATS
The SFT auditorium is wheelchair accessible and equipped with special seating locations. Seats are removed from the back row to accommodate wheelchairs. Please call our Box Office to reserve wheelchair accessible seating. Patrons using wheelchairs are requested to arrive no later than 30 minutes prior to the performance. Booster seats for children are available on a first-come, first-served basis.

 

ELEVATOR ACCESS  
An elevator located in the lobby of the Stirling Library, next door to the theatre, is available for access to the Eugene Burrell Hall.

 

TICKET POLICIES

Programming
Artists, programs, prices, and times subject to change without notice.

Ticket Sales & Exchanges
All ticket sales are final – we regret there are no refunds. Tickets may be exchanged (subject to availability) with 8 hours’ notice prior to the performance. A $7 per order service charge applies – free for SFT Members. If an alternate date is not available, tickets may be returned for a gift certificate.

Paying For Your Tickets
We accept VISA, MasterCard, debit, SFT gift certificates, cheques and we’ll even accept cash!

Receiving Your Tickets
Tickets can be picked up at the Box Office during business hours or before the performance. For tickets purchased by phone, if your selected performance is within 7 days of the time you placed the order, we will hold the tickets at the Box Office. Your ticket order can be mailed for a $2.00 fee.

Age Restrictions & Recommendations
Unfortunately, babes in arms and children age two and under are not permitted in the Theatre with the exception of some Young Company productions. For exceptions, please contact the Box Office. All youth (ages 3 and up) must be seated with a parent or adult guardian and able to sit in their own seat.

Audience age recommendations are indicated for certain productions.

Theatre Access & Latecomers
Everyone entering the theatre auditorium must have a valid ticket. We aim to open the theatre doors approximately ½ hour prior before the performance.

Latecomers are seated at a suitable break in the performance.

Inclement Weather / Show Cancellation
Performances are rarely cancelled. In the event of a severe weather cancellation, a notice will be posted on our website, Facebook and our answering service. Box Office representatives will contact ticket holders to discuss alternative ticketing arrangements as soon as possible.

 

THEATRE ETIQUETTE

  • The taking of pictures or recording any part of the performance is strictly prohibited. It is distracting to our performers and audience members and violates terms of our royalty agreements. However, for many performances, the actors will come into the theatre or to the lobby after the show and you are welcome to then take as many pictures as you wish!
  • All mobile devices must be turned off during the show.
  • In consideration of those who have allergies, scents should not be worn to our performances.
  • Only bottled water is allowed in the theatre auditorium.
  • Should you wish to partake in a candy or lozenge, please unwrap them before the performance begins.
  • Unless there is an emergency, plan to stay seated during the performance.
  • Please be quiet during the performance. Should a patron become restless, management may ask the patron to leave the auditorium.

 

FIRST AID & AED
We consider patron health and safety very seriously. Our House Manager and/or members of our team will coordinate first-aid assistance for you if required. Physicians are encouraged to leave their seat location with the Box Office. Public access Automatic External Defibrillators (AED) are located in the Stirling Library.

 

EMERGENCY EVACUATION
In case of an evacuation of the theatre complex, please follow the instructions of the House Manager, ushers and SFT staff who will escort you to safety. If you discover a fire, please activate the fire alarm located in:

  • the Lobby
  • the Box Office
  • the Eugene Burrell Hall
  • the Auditorium

and notify a Stirling Festival Theatre team member.